![]() ![]() If your TV is experiencing internet connection issues, perform the network diagnosis available for your TV. Make sure your TV is currently connected to the internet.For the recommended internet speed, check the internet speed section of the YouTube support website. The recommended sustained speed for YouTube varies depending on the video resolution of the content. Check if your internet speed is fast enough for the YouTube content you're trying to stream.Test your internet connection using another device (smartphone, tablet, computer, etc.) to verify your internet is working and performing as expected. If you don't have internet, or your performance is slow, contact your provider for assistance. ![]() Keep your Wi-Fi on during sleep mode by going to your phones Settings app > Wi-Fi. ![]() Wait until your modem/router has time to establish a new connection to the internet and your network. To ensure the prompt delivery of WhatsApp messages and notifications.Note: If you have a separate modem and router, make sure to power reset both devices. Disconnect power from your modem/router for about 60 seconds, then reconnect power and make sure it's turned on.Perform a power reset of your modem/router: You may be experiencing an internet connection problem.There may have been a temporary network problem, try closing the YouTube app, then re-open it and try again.This could be caused by an unstable internet connection, unreliable router or modem, too many devices connected to the network, or it could even be caused by interference from other electronics nearby. Your network performance and internet speed can impact the ability to view streaming content. Network conditions and your internet connection are often the cause of video streaming issues. Note: For devices without a Home button, swipe up from the bottom of the screen. Network conditions and internet connection Open the App Switcher by pressing the Home button twice. Because the TV takes a few seconds to reconnect to your internet network, in this case, try selecting CANCEL or exit the app and then try again. Note: An issue may occur when trying to use the YouTube app immediately after the TV was in standby mode. ![]()
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